Is it in Night Service? (F#871 to cancel) from the control set. If it is Appear Only and still rings the set then something is not right regardless of the voice mail system not working.ĭoes the Display provide a clue with what it says while ringing? RE: Incoming Calls Bypassing Nortel CallPilot 100 and Going Straight to Attendant Phone Firebird Scrambler (Programmer) 26 Apr 18 16:11 If it requires backing up the system with the backup utility and then restoring it to the replacement system, I'm a little more wary, only because I've read about people having the system default to factory settings during a backup. If it's simply taking the PCMCIA card from the existing unit and plugging it into the spare (and replugging all the cables), I'll happily try that. I think we may have another system I could swap it with, but I'm not sure how difficult that would be. While I agree it seems to have lost some of it's programming, the GUI doesn't reflect that as far a I can tell. All lines are set to go to the proper announcements no matter what time of day.
I've been in the GUI, and everything looks fine. I actually had to replace it some years back when the previous one died, and have had to replace the power supply a couple times after that. I'm familiar enough with the actual CallPilot unit.
RE: Incoming Calls Bypassing Nortel CallPilot 100 and Going Straight to Attendant Phone Firebird Scrambler (Programmer) 26 Apr 18 15:47 Everything looks fine, and I'm wondering if the CallPilot unit itself has gone bad, though I believe voicemail is still working.ĭoes anyone out there have any thoughts as to what may be causing this? Thanks in advance. All incoming lines are set to go to the AA no matter what time of day. There were no known changes prior to this issue starting. The only way you could get to the attendant phone before would have been to press 0. Luckily, they have someone who can man that phone, but they'd prefer to use the AA. The latest issue is this: incoming calls bypass the auto-attendant and go straight to the attendant phone. I've managed to keep it running over the years and have even replaced various pieces of hardware successfully, but much of this system is still a mystery to me. When my client's phone vendor stopped answering their calls (no pun intended), fixing their ancient Nortel system was left to me. I'm an IT guy first and foremost, but I also work with newer VOIP systems on occasion. I'm a person that I don't believe in wasting money and at this point I've come to the conclusion I'm wasting money for a service that's doing no different than there competitors.Let me start by saying that I'm not proficient in these old phone systems. I've been with Verizon for over 12 years and I've always said these type of issues happen with other carriers not Verizon but now I see Verizon is no different, so why pay this money when you can go to a cheaper carrier.
Why is it that this cannot be corrected? You pay to be on Verizon as it being one of the best networks that we believe it to be but yet this isn't taken as a priority. This is clearly a network issue! There are so many post about it all over the Internet for Verizon. Once I restarted the phone, the phone works with no problems.
I dial the phone from my home phone and it went straight to voicemail. Just last night I'm sitting here with my phone and I get a voicemail which means the phone never rang. Verizon has troubleshooted changed out sim cards they have checked do not disturb you name it it's been tried. I have been having issues with calls going straight to voicemail even when I had an S6.
#All incoming calls going to voicemail plus#
I have an S9 plus and before that I had an S6.
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